# Consultar saldo

Usuário para consultar seu saldo entre no portal [**consumidor.vip**](https://consumidor.vip/) pelo navegador do seu computador ou celular.

Informe seu <mark style="color:orange;">**"CPF"**</mark> antes de finalizar a venda para que o saldo seja informado na tela

<figure><img src="/files/VW7pZE4TSc8KdRxHlX7H" alt=""><figcaption></figcaption></figure>

{% embed url="<https://youtu.be/5ifQOSwe1Fw>" %}

No ambiente do usuário você consegue acompanhar os movimentos, exemplo tela abaixo:

<figure><img src="/files/FyDr8ySFnAAZ11DuKe1k" alt=""><figcaption><p>Tela de movimentos</p></figcaption></figure>


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

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GET https://ajuda.ristore.com.br/vendas/consumidor-vip-configuracao/consultar-saldo.md?ask=<question>
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The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
